Conditions of Use

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

Belgianchocs.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Notice, which also governs your visit to belgianchocs.com, to understand our practices.

3. Access to Belgianchocs.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for website access

Belgianchocs.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of belgianchocs.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Begianchocs and its affiliates without express written consent.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of belgianchocs.com as long as the link does not portray belgianchocs.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Belgianchocs.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not belgianchocs.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

6. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Belgianchocs.com reserves the right (but not the obligation) to remove or edit any content.

7. Returns & Refund Policy

. It is not possible to return perishable food like chocolates, biscuits and waffles unless they are of poor quality or where we have delivered goods that you did not order and you have not accepted them. The Consumer Protection Regulations 2000 (SI 2000 No. 2334) on distance selling, transpose into UK law Directive 97/7/EC on the protection of consumers in respect of distance contracts. Exceptions to the Distance Selling Regulations are goods that cannot be returned such as perishable goods. The purchase of  products on our website Belgianchocs.com is therefore exempt from the Distance selling Regulations as these goods are classified as perishable food. Accordingly,  a no return policy applies for all our products purchased online from this website. This does not affect your statutory rights.

. If goods are lost in the post, you must agree to our reasonable requirements for tracking the delivery before we can give you a full refund. Any refund due will be credited to the original card of purchase. 

. We understand that some of our products are fragile. We pack our products with great care and have selected our freight carrier carefully. However, sometimes our products break in transit and only in case the product cannot be consumed anymore we will issue a refund.  Any applications for a return, refund or credit will be carefully considered. Courier costs are non-refundable.

8. Our details

Belgianchocs.com, is owned and operated by Ebizz EU LTD, 10 Connaught House, Royal Connaught Drive, WD23 2RB  Bushey, a private limited company incorporated under the companies Act 2006 in England and Wales  under company nr 7098489.

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