Shipping & Returns

Worldwide Shipping  We deliver Belgian Chocolates to most countries throughout the world via tracked courier services from UPS and Taxipost. Please see our shipping rates below for destinations and prices. Rates are based on geographic region and weight of the package. We aim for perfection and customer satisfaction and take pride in the careful turn-around of all orders that we ship, making sure that your order will arrive at the peak of freshness and in the best possible condition.

                                

EU Zone 1: Belgium, Holland, Luxembourg, UK, Germany, France :

• Up to 2 kg: 7 €, 2-5kg: 10 €, 5-10 kg: 12 €; 10-20 kg: 18 €, 20-30 kg: 25 €
• UPS or Taxipost Business with online tracking. 2-3 working days

EU Zone 2 - 3:  Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Hungary, Italy, Ireland, Latvia, Lithuania, Madeira, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden: 

• Up 2 kg: 9.95 €, 2-5kg: 15 €, 5kg-10 kg: 20 €, 10-20 kg: 30 €, 20-30 kg: 40 €
• Kilo Post International or UPS with Online Tracking

Zone 4, USA, Canada, + Rest of Europe: Andorra, Belarus, Bosnia-Herzegovina, Canary Islands, Cyprus, Croatia, Faeroe Isles, Georgia, Gibraltar, Greece, Guernsey, Iceland, Jersey, Liechtenstein, Malta, Macedonia, Mexico, Moldova, Norway, San Marino, Serbia-Montenegro, Switzerland, Ukraine. + Turkey

• Up 2 kg: 13 €, 2-5kg: 15 €, 5-10 kg: 25 €, 10-20 kg: 30 €, 20-30 kg: 40 €
• Kilo Post International, Online Tracking
  

Zone 5 : Brazil, China, Hong Kong, India, Philippines, Indonesia, Israel, Japan, Malaysia, East-Timor, Russia, Singapore, Taiwan, Thailand, South Africa, South Korea

• Up to 2kg: 18 €, 2kg-5 kg: 20 €, 5kg-10 kg: 40 €, 10-20kg: 60 €, 20-30kg: 80 €.
• Kilo Post International Online Tracking, between 3 and 7 working days depending on Country & Customs

Zone 6, 7 All other countries:

• Up to 5kg: 22 €, 2kg-5 kg: 25 €, 5kg-10 kg: 50 €, 10-20kg: 100 €, 20-30kg: 120 €.
• Kilo Post International with Online Tracking

Customs Charges
It is possible that Customs, in certain non EU Countries, may impose additional import duties and Customs charges. These are levied at the port of ingress and we cannot therefore predict if they will be charged and are unable to influence if and how these may be levied. The recipient will be responsible for these charges.


Please note that
. We can not be held responsible for lost packages if the delivery details are incorrect.
. Shipping weight includes packaging material
. We highly recommend to buy a reusable insulation bag during summer (20c +) and winter ( less than 5c )
. Express Service optional, contact us for a bespoke quote.
. In case of loss, our parcels are insured up to a maximum amount of € 500

Online Tracking
. Kilopost:  www.post.be/tracking  for tracking numbers (barcode) starting with CE or CD
. UPS: www.ups.com/tracking