Shipping & Returns

Worldwide Shipping  
We deliver Belgian Chocolates to most countries throughout the world via tracked courier services from UPS and Landmark Global. Please see our shipping rates below for destinations and prices. Rates are based on geographic region and weight of the package. We aim for perfection and take pride in the careful turn-around on all orders that we ship, making sure that your order will arrive in the best possible condition. Shipping weight includes +- 15% packaging material

Latest: Good news for US consumers! Starting March 10, 2016, imports of merchandise up to USD 800 will be allowed into the United States free from duties and taxes.

EU Zone 1: England, Scotland, Wales

  • Up to 5kg: £8.50, 5-10 kg: £15‚ 10-30kg: £20
  • Shipping Day + 2 business days
  • UPS 

EU Zone 1a:Benelux + Germany

  • Up to 5kg: 8.50, 5-10 kg: 15‚ 10-30kg: 20
  • Shipping Day + 2 business days
  • UPS or Landmark Global

EU Zone 1b: France, Austria, Denmark, Slovenia, Slovakia, Czech Republic, Poland, Hungary: 

  • Up to 3kg: 12.753-5kg: 14.50€, 5-10 kg: 15€, 10-20 kg: 20€, 20-30kg: 35€, 30-50kg: 39
  • Shipping Day + 2-3 working days

EU Zone 2: Italy, Ireland, Lithuania, Portugal, Spain, Northern Ireland, Sweden:

  • Up to 10kg: 22, 10-20 kg: 25, 20-25kg: 35, 25-30 kg: 45, 30-50kg: 55
  • Shipping Day + 3 working days

EU Zone 3: Finland, Greece, Latvia, Romania, Estonia, Bulgaria:

  • Up to 5kg: 30, 5-10kg: 35, 10-20 kg: 40, 20-30 kg: 50
  • Shipping Day + 3 working days

Zone 4 Bpost, Landmark Global: USA, Canada, Andorra, Bahrain, Bahamas, Bangladesh, Barbados, Bermuda, Belarus, Belize, Benin, Bhutan, Bosnia-Herzegovina, Brazil, Brunei, Botswana, Canary Islands, Cambodia, Cameroon, Cayman Islands, CAF, Chad, Chile, China, Cuba, Colombia, Costa Rica, Congo, Cote d'Ivoire, Cyprus, Croatia, Dom Rep, Djibouti, Ecuador, El Salvador, Eritrea, Equatorial Guinea, Ethiopia, Egypt, Faeroe Isles, Georgia, Gibraltar, Guernsey, Gabon, Gambia, Ghana, Guatemala, Guinea, Guyana, Hong Kong, Iceland, India, Indonesia,  Israel, Iran, Iraq, Jamaica, Japan, Jersey, Jordan, Liechtenstein, Kuwait, Malta, Macedonia, Mexico, Moldova, Morocco, Mozambique, Namibia, Norway, Oman, Pakistan, Philippines, Qatar, Rwanda, Saudi Arabia, San Marino, Serbia-Montenegro, Singapore, Switzerland, South Korea, South Africa, Tanzania, Taiwan, Tunisia, Turkey, Thailand, Uganda, Ukraine, UAE, Vietnam, Yemen, Zambia, Zimbabwe

  • Up to 5kg: 28, 5-10 kg: 49, 10-20 kg: 65, 20-30 kg: 80
  • Bpack World Business, Online Tracking, shipping day + 3 to 6 working days depending on Country

UPS Zone 4: USA, Canada, Mexico, Puerto Rico, Norway, Canary Islands, Switzerland, Turkey, Guernsey, Jersey, Andorra, Liechtenstein, San Marino

  • UPS Express Saver, Online Tracking, shipping day + 2 to 3 working days
  • Up to 5kg: 40, 5-10 kg: 55, 10-20 kg:70, 20-30 kg: 80
Bpost Zone 5 : Australia, East-Timor, Kazakhstan, New Zealand, Russia, Turkmenistan
  • Up to 4 kg: 36, 5kg: 42€, 6Kg: 47, 7kg: 54€, 8kg: 61€, 5kg: 67€, 10kg: 75, 10-20kg: 110, 20-30kg: 150.
  • Bpack World Business, Online Tracking, shipping day + 4 to 10 working days depending on Country & Customs
UPS Zone 5: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Africa, Taiwan, Thailand, New Zealand, Ukraine, Russia, Korea.
  • UPS Express Saver, Online Tracking, shipping day + 3 to 4 working days
  • Up to 5kg: 60, 5-10 kg: 85, 10-20 kg:120, 20-30 kg: 130 

Customs Charges
It is possible that Customs, in certain non EU Countries, may impose additional import duties and Customs charges. These are levied at the port of ingress and we cannot therefore predict if they will be charged and are unable to influence if and how these may be levied. The recipient will be responsible for these charges. 

Duty Calculator for non EU countries: DUTY CALCULATOR

Please note that

. We can not be held responsible for lost packages if the delivery details are incorrect.

. Shipping weight includes packaging material
. We highly recommend to buy a reusable insulation bag during summer (20c +) and winter ( < 5c ). We cannot be held responsible for the quality of the chocolates if you do not order thermo insulation when the temperature at destination is above 20c or below 5c
. We cannot be held responsible for delays due to local customs.  

Online Tracking
. CD / CE Tracking barcodes〈=EN    

. UPS Tracking:


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